We're here to help! Whether you have questions about our products, need assistance with an order, or want to provide feedback, our team is ready to assist you.
Flat 75u Duncan Route
East Kirstenburgh, L2 2TX
United Kingdom
+441911801884
Monday to Friday, 9am to 5pm GMT
info@shieldcase.com
support@shieldcase.com
Monday to Friday: 9am - 5pm
Saturday: 10am - 2pm
Sunday: Closed
Complete the form below and we'll respond as soon as possible, typically within 24 hours during business days.
Find quick answers to common questions below. If you don't see your question, please contact us directly.
We offer free standard shipping on all orders over $30. Standard shipping typically takes 3-5 business days, while express shipping (available for an additional fee) takes 1-2 business days. International shipping is available to select countries, with delivery times varying by destination.
We offer a 30-day return policy for unused products in their original packaging. To initiate a return, please contact our customer service team through the form above or email support@shieldcase.com with your order number and reason for return. Once approved, we'll provide return instructions and process your refund within 5-7 business days of receiving the returned item.
You can track your order by clicking the tracking link in your shipping confirmation email. If you don't have this information, please contact our customer service team with your order number and email address used for purchase, and we'll provide you with tracking information.
Yes, all ShieldCase products come with a warranty against manufacturing defects. Our cases typically have a 2-year warranty, while screen protectors have a 1-year warranty. If you experience any issues with your product within the warranty period, please contact our support team with details and proof of purchase for assistance.
